Store Policies

 

ATTN INTERNATIONAL BUYERS: IF YOU EMPLOY A THIRD PARTY SHIPPING SERVICE THROUGH A RE-SHIPPING FACILITY, VELACARDS CANNOT BE HELD LIABLE FOR THE CONTENTS OF YOUR PACKAGE AFTER IT ARRIVES AT THE THIRD PARTY SERVICE.  WE PROVIDE SUPPORTED INTERNATIONAL SHIPPING OPTIONS THROUGH OUR CHECKOUT.  PLEASE UTILIZE THESE SHIPPING OPTIONS TO ENSURE YOUR PACKAGE'S SAFE ARRIVAL!!

 

Return Policy

You may return most new, unopened items sold and fulfilled by Velacards within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There are some exceptions. Please read below.


Refunds on Sealed Product

If for any reason you would like to return any factory sealed product, please contact us with 2 days of receiving your order. After you have been given approval to return the item(s), just return the item(s) in the same condition in which it was originally shipped. Upon receipt, we will issue you a full refund, less any shipping & handling costs. If for some reason the item(s) being returned are due to us shipping you the wrong item(s), we will also refund you your shipping costs. The only condition of not being able to receive a refund on factory sealed products is if you have opened the item(s) and then wish to get a refund. We will not issue any refunds to any orders if you have opened them. No exceptions.

Refunds on Single(s) Cards

Now, card prices change a lot on the secondary market. Typically, we do not accept returns on single cards, mainly because we don’t like the ol’ switcheroo that often times happens. However, there is one exception to this policy. 

- All of our orders are double and triple-checked for accuracy before being shipped. However, it is still possible for mistakes to happen. If you accidentally received card(s) that you did not order, simply contact us within 2 days of receipt. Once you are given the go-ahead for the return, you may return the cards in the same condition we sent it, and we will exchange the card(s). In the event that we cannot exchange the card(s), we will issue you a full refund for the purchase price of that card(s). We will also refund all shipping charges associated with the return of the card(s). 


If you pay by:

Your refund will go to:

... time until return is processed:

PayPal

PayPal Account

Up to 10 business days

 

Condition of cards

If you’ve gone and looked around our site, you’ll notice that all card singles are listed as “used”. You may be wondering, “Self, why do they do this?” Well, that’s a very good question and we’ve got a pretty good answer for you!

Nobody is opening RAW Deal booster boxes and adding cards to their inventory for sale.  We’re certainly not sitting here cracking open packs after packs to add to stock! Over the years we have built up our inventory primarily through buying other player’s collections. Now, when you do this, you’re picking up other people’s cards based on their playing habits. Some people just treat their cards better than others (sleeves, players … That’s what they’re there for!). We always try to make sure that we’re getting good quality cards, but sometimes … Well …

As we’ve purchased collections over the years, we go through them and just weed out those that are in really poor condition. There’s just no way we’ll sell you a card that has tears, writing on them, or have some water damage on them (why are you swimming with your cards, or playing a game at a water park?). We don’t want those in our decks, so we’re not going to expect you to, either.

With all of this being said, everything on our site is sold as “used” and will always be in a condition that we ourselves would be fine with having in our decks. We’ll always send you the best copy of a card we’ve got.

So, there you have it. A little bit of information on why we list ever card single as “used”.

The more you know …